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General

Anneke van Giersbergen’s webshop is part of Strictly Creative, a company listed in the trade register of the Chamber of Commerce in Eindhoven, the Netherlands under file number 62257803 and VAT number NL854731623B01.

These general terms and conditions apply to all purchases and agreements concluded by Anneke van Giersbergen’s webshop and its customers via www.annekevangiersbergen.com and all its sub domains. By ordering at Anneke van Giersbergen’s webshop, you accept these terms and conditions.

Anneke van Giersbergen’s webshop cannot guarantee that the content of the site is always free of inaccuracies and typographical errors. Neither can we guarantee that all information is up to date. Anneke van Giersbergen’s webshop is entitled to change the content of the site at any time. The colours on your screen may differ from those of the original product. We make every effort to display the correct colours on Anneke van Giersbergen’s webshop.

All agreements concluded with Anneke van Giersbergen’s webshop are governed by Dutch law.

Payment

All prices are in Euros including 21% VAT and other government­required taxes, but exclusive of shipping and handling costs. Anneke van Giersbergen’s webshop accepts payments via PayPal and bank transfer. After you have placed your order, you will receive an automatically generated confirmation by email.

Delivery Time

Delivery time commences as soon as Anneke van Giersbergen’s webshop has received payment from the customer. All orders are dispatched within 1­-4 working days after receipt of payment. Once your order has been shipped, the estimated delivery time for a domestic order is 1-­2 working days. Estimated delivery time for the EU is 4­-10 working days. Estimated delivery time for the rest of the world is 10­-20 working days. Please note that the delivery time may vary and depends largely on the destination country’s postal service. In most cases orders will not be tracked beyond departure.

Preorders

Preorders will not ship until the date specified in the product description and are subject to change. Additional products purchased with a preorder will not ship until the date specified in the description of the preordered item.

Return Policy

Please be aware that we do not issue refunds or replacements for minor cosmetic damage, such as corner dings, bends, split inserts, and so on. We pack our items very securely and carefully, but in some cases this type of wear is unavoidable.

You may return an item within 14 days following the item’s delivery. Following the 14 ­day period, Anneke van Giersbergen’s webshop will assume that you are satisfied with the order.

The goods must be sent back to us in perfect condition. Customer pays for shipping to and from, unless the item is exchanged due to a defect or shipping error on our part. We advise you to provide the return shipment with a tracking number.

Anneke van Giersbergen’s webshop is not responsible for any damage, theft or loss. All deliveries are subject to availability. Defective items will be exchanged with the same type of product in the same colour and size, subject to availability. Refunds for defective items will be effected within 30 days of delivery. Customers that wish to make a complaint should always first send an email to webshop@annekevangiersbergen.com

Force Majeure

In the event of force majeure, Anneke van Giersbergen’s webshop is entitled to dissolve the agreement between Anneke van Giersbergen’s webshop and the customer. Force majeure is a serious hindrance at Anneke van Giersbergen’s webshop or transport standstill.

Intellectual Property

This website and all sub­domains are the intellectual property of Anneke van Giersbergen – Strictly Creative. Nothing may be copied or used without our written permission.

Privacy Policy

What information do we collect?

We collect information from you when you fill out a form for our newsletter, or when you purchace an item from our webshop.
When ordering, or registering on our site, as appropiate, you are asked to enter your: name and email address or shipping address.

What do we use your information for?

 Any of the information we collect from you may be used in one of the following ways:

  • To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs).
  • To process transactions, your information will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delevering the purchased product, or service requested by you as a customer.
  • To send newsletter emails, the email address your provide for registering for our newsletter will be used to send you information and updates on occasional news, updates, etc. When you register for our newsletter, the collected information will be shared with The Newsletter Plugin (WordPress) and this party only.

Note: if at any time you would like to unsubscribe from receiving future emails, we include an unsubscribe option at the bottom of each email.

Your Consent

By using our website, you consent to our privacy policy and terms & conditions.

Changes to our Privacy Policy

 If we decide to change our privacy policy, we will post those changes on this page.

This policy was last modified on September 12, 2018.

Thank you for ordering at Anneke van Giersbergen’s webshop.