FAQ: DARKEST SKIES VIRTUAL EXPERIENCE
When and where will Anneke van Giersbergen’s Darkest Skies—Virtual Album Release Experience take place?
The event is currently available online. Via www.annekevangiersbergen.com, you will be linked to the livestream. To actually view the virtual album release experience, a code is required. This unique code can be found on your ticket.
How can I buy tickets for the livestream album experience of Anneke van Giersbergen?
You can buy tickets at https://www.ticketmaster.nl/event/266847. You can still buy tickets after the livestream, until the end of 2021; the show will remain available on demand. Look for the different ticket options on the websites of Anneke van Giersbergen, Effenaar, or Ticketmaster.
How many tickets do I need for Anneke’s livestream event?
One ticket allows access for viewing on one device. Multiple people can therefore watch on the same device at the same time. If you want to watch on two or more devices at the same time, you need a correlating number of tickets.
Can I give a ticket for Anneke’s livestream event to someone else as a gift?
Yes, you can. You will receive a code per ticket for access to the streaming event. You can forward the link and code. Note: one code is valid for only one stream on one device at a time.
How and when will I receive the link and my code(s)?
Via the website www.annekevangiersbergen.com, you will be linked to the livestream via a button. The unique code that is required to actually view the live stream is stated on your ticket(s). Please note: your ticket may end up in your spam or junk email.
What can I do if I discover I have not received the ticket (and therefore the unique code)?
If you have not received your ticket(s), please check your spam or junk email first. If your tickets are not there, log in to your Ticketmaster account via www.ticketmaster.nl to locate your purchased ticket(s). If the tickets are not there, please contact Ticketmaster via Ticketmaster Help.
I would like to upgrade my ticket; is this possible?
Unfortunately, upgrading your current ticket(s) is not possible. In this case, you can have your ticket(s) canceled via Ticketmaster Help and then buy a new ticket.
How many devices can I watch the event on at the same time?
With one ticket (and therefore one code), you can view the live stream on one device. If you want to use multiple devices at the same time, you need multiple tickets.
What if the link to the streaming event doesn’t work?
This probably has to do with the cookies in your browser. Delete it, then close your browser, and try again.
If I can’t watch the event at the time of the stream, can I watch the stream later?
Yes, all ticket options offer the possibility to watch the stream up to 48 hours after the event (or longer, depending on the ticket). Look for the different ticket options on the websites of Anneke van Giersbergen, Effenaar or Ticketmaster. Direct ticket link: https://www.ticketmaster.nl/event/266847.
How long will the stream of Anneke’s album experience remain available?
That depends on the ticket you buy. Look for the different ticket types on the websites of Anneke van Giersbergen, Effenaar, or Ticketmaster. Direct ticket link: https://www.ticketmaster.nl/event/266847.
For other questions, please send an email to firstname.lastname@example.org.